Shipping policy

Thank you for choosing to shop with Boreal Timber! We strive to provide you with a seamless and efficient shopping experience. Our shipping policy is outlined below to provide you with all the necessary information regarding shipping rates, delivery times, and other relevant details.

  1. Shipping Zones and Rates:

    1.1. We currently offer international shipping with exception to a number of countries.

    1.2. Shipping rates will vary based on the destination, package weight, and dimensions. The exact shipping cost will be calculated during the checkout process before you confirm your purchase.

    1.3. We may offer promotional shipping rates or free shipping on qualifying orders. Any ongoing promotions or special offers will be clearly communicated on our website.

  2. Order Processing Time:

    2.1. Once your order is successfully placed and payment is verified, our team will process and prepare your order for shipment.

    2.2. Order processing typically takes 1-2 business days, excluding weekends and public holidays. During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience during these times.

  3. Shipment and Delivery:

    3.1. We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders.

    3.2. Once your order has been shipped, you will receive a confirmation email containing tracking information, allowing you to track the progress of your package.

    3.3. Delivery times will depend on the shipping method selected and the destination. Estimated delivery times will be provided during the checkout process based on the carrier's estimates. However, due to high demand, orders may take between 2-4 weeks to arrive.

    3.4. Please note that delivery times are approximate and may be subject to unforeseen delays caused by weather conditions, customs clearance, or other factors beyond our control. We apologize in advance for any inconvenience caused by such delays.

  4. Order Tracking:

    4.1. Once your order is shipped, you will receive a tracking number via email.

    4.2. You can use the provided tracking number to monitor the progress of your shipment on the carrier's website or through the tracking portal provided on our website.

  5. Shipping Restrictions:

    5.1. Certain products may be subject to shipping restrictions due to legal or logistical reasons. These restrictions may include but are not limited to hazardous materials, flammable items, or items prohibited by local regulations. Any such restrictions will be communicated during the checkout process, and we appreciate your understanding and compliance.

  6. Multiple Shipments:

    6.1. In some cases, your order may be shipped in multiple packages due to inventory availability or logistical reasons. If your order is split into multiple shipments, you will receive separate tracking information for each package.

  7. Contact Information:

    If you have any questions or need further assistance regarding our shipping policy, please contact our customer service team at borealtimberadm@gmail.com.

Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version available on our website for the most up-to-date information.